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Our shoes are produced in Franca, Brazil.
Please contact us by clicking on the link in the bottom right hand corner of your page that says "contact us". Be sure to include the style and size that you are looking for and we will notify you as soon as the shoe becomes available.
4. How long will it take to receive my order?
Once your order is placed, we will ship within 24 hours on business days. Once shipped, the order will arrive in 2-5 days, depending on your location.
If you are pre-ordering, the expected shipping date will be in the product description.
Thank you for pre-ordering! You can find the expected ship date in the product description as well as in your order confirmation email. We are producing specifically for you and your order, so it typically takes about 8 weeks.
We are here to provide you with the best experience possible. If you bought pair of shoes that's a little tight or bigger than you need, no problem! We offer exchange when the original shoes are in unworn and new condition.
If you receive an item that was damaged upon arrival, please immediately email firstname.lastname@example.org with a clear photo of the damage and your order number.
We encourage you to contact us prior to returning the damaged item so that we can assist with the return process and work to get you a replacement item.
We are happy to assist you in any way we can to ensure your satisfaction.
The credit to your account is predicated by your banking institution.
Please allow 1-2 billing cycles from the date of return for your account to be credited.