BrazilRETURNS & EXCHANGES
Exchanges
We are here to provide you with the best experience possible. If you bought pair of shoes that's a little tight or bigger than you need, no problem! We offer exchange when the original shoes are in unworn and new condition.
Exchange requests must be made within 10 business days of receiving your shoes. Only our full price products are eligible for exchanges. Please e-mail support@atlstwear.com and we will send you instructions.
We give one free exchange per order. The exchange is applicable only within the contiguous United States. For international purchases, the customer is responsible for covering the cost of shipping both ways.
Returns
Returns are available for unworn shoes. Return requests must be made within 10 business days of receiving your shoes. Only our full price products are eligible for returns. Please e-mail
support@atlstwear.com and we will send you instructions.
We give one free return per order. If you want to return a pre-ordered purchase you will receive in store credit. There will be no refunds for pre-ordered items. The exchange is applicable only within the contiguous United States. For international purchases, the customer is responsible for covering the cost of shipping both ways.
ATLST LLC will not be responsible for lost returns. All products must be shipped back unworn with labels on and in the original packaging. The packaging must not be defaced in any way or a return will not be issued. The returned items will be inspected to see if you qualify for a return. Damaged merchandise or products with labels removed will not be refunded and will be returned to you.
If your merchandise is returned to us due to a failure to pay customs or duties, you will be charged the cost of shipping and refunded the remaining amount. For example, if you purchase a pair of shoes for $200 and we ship the shoes to you for $20, you will not be refunded the shipping costs. By purchasing from ATLST LLC you understand that duties may be required to import the products into your destination country.
Refunds for items(s) being returned along with any applicable taxes will be credited to your original method of payment, unless the order was marked as a gift. No original shipping costs or tax on shipping costs will be refunded.
Your refund will process after we receive and inspect your unworn products at our fulfillment center. Please allow up to two billing cycles for the credit to post to your account after your return has been processed.